Open Up: Online Emotional Support Service for Youth
Co-organized by Caritas Hong Kong, The Hong Kong Federation of Youth Groups, The Boys’ and Girls’ Clubs Association of Hong Kong, CSRP
Phase 2 began
Hong Kong Children and Youth Services and St. James’ Settlement joined
Served Over 100,000 cases (Up to June 2022)
Accessibility: Free, 24/7
For youth aged 11 to 35
Multi-platform: WhatsApp, Facebook Messengers, SMS, the official web-portal
Co-created: service providers, suicide prevention researchers, IT experts, funder
Integrated: 5 agencies in 1 service
Evidence-based: evaluation in a dynamic manner and provide quick feedback to service operators
Help-seeker profile from help-seeker pre-chat survey
Service Outcome from Help-seeker Post-chat Survey
84.9% help-seeker feels better after the chat
87.9% find the chat service helpful
70.6% would recommend the service to a friend in need
45.4% did not seek help from anyone for the problems talked about in the chat session
86.3% find information about other services or community resources provided as useful
Remarks: Service data in June 2022.
Show your support – Join Us and Become an Open Up Volunteer
We believe that each one of us will ever walk through mountains and over troughs, yearning for understanding from someone around us when in distress. We listen to the aspirations of youngsters and accompany them through every trough. Your power of togetherness and companionship keeps youngsters from facing difficulties alone.
Being a volunteer does not only imply an investment of time, but also a learning process and a promise. We will be able to achieve more with your participation and contribution.